Version 1.2
Last Updated: 23rd November 2024
Cancellations and Refunds
• Cancellations:
o Registration – The user may cancel the on-boarding registration within 24 hours without incurring any penalty or charges.
o Orders – You may cancel an order without charge at any time before the Company accepts the order and the status is set to ‘In process’. You cannot cancel the order post acceptance of order by the Company. The Company may cancel an order for the reasons including its inability to service certain set of specific services due to reasons beyond our control or force majeure events. In case the Company cancels any order, You will not be charged for such cancellations, and the Company will refund You for any payment already made.
• Refunds:
o Registration – The refund of registration amount in full will be processed within 24 hours from the time of refund request. Takse follows a “NO QUESTIONS ASKED” policy in such matters.
o Orders – Please be informed that when You opt to cancel the service, upon our verification of the service status and the documents relating thereto, the refund amount for such services which are eligible for cancellation as per these Terms, will be processed within a period of seven (7) business days from the date of us verifying and confirming the refund request. Your refund will be processed only when the conditions as may be stipulated by Us are fulfilled. The refund amount will be credited to the source account or in the Takse Wallet as may be chosen by You. You acknowledge that after initiation of refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment gateway service provider terms and conditions
The terms for acceptance of cancellation and refunds in case of Orders shall be subject to reasonable additional conditions and shall be communicated to the User, from time to time, through the push notifications on the Platform, or any other mode of communication as specified in these Terms or as determined by the Company.
All queries about Cancellations & Refunds should be addressed to help@takse.in